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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
287 ratings and 156 comments received in the last 90 days.
13 February 2025
Not pushed into buying Friendly service Charlotte was outstanding & kept me updated on delivery after buying
07 February 2025
Stef Bilyk is who I have dealt with from start to finish with my car and I cannot speak highly enough of his professionalism and attention to detail .. combined with Jack Snowden the tech guy who is invaluable ..Soper Lincoln
05 December 2024
Overall satisfied however a little disappointed that upon purchasing my vehicle the finance on my older vehicle was not cancelled by dealership. They then tried imply it was my fault for not informing the finance company myself!.
30 November 2024
The car was covered for me to reveal on collection making pick up even more special
22 February 2025
Consistently good service
22 February 2025
Staff very friendly and knowledgeable
19 February 2025
As above
19 February 2025
All went to plan,no problems
19 February 2025
Dealership very proffesional , providing updates and reminders for service Friendly staff.
19 February 2025
The vehicle was booked in for the EGR recall and was advised the parts were available and would be ordered. A week before the appointment I was advised the parts were no longer available.
18 February 2025
As above, several visits over 7 years for repairs or servicing events, such an easy experience overall
18 February 2025
Only negative was that a solution wasn't revealed to myself until after I saw the health check video, which I only received post picking up of my car.
17 February 2025
Whilst the service from the service team was excellent, especially Ryan, as soon as there are issues it becomes difficult. My service was not fully carried out and had I not question the invoice I would've paid for things not done.
15 February 2025
Task completed in timeframe proposed.
15 February 2025
It was all made very straightforward and went without a hitch.
14 February 2025
Good at the time I was there but not in the las 9 days as no contact from them
14 February 2025
As above
14 February 2025
All good - except no video this time? No report on overall condition of vehicle.
14 February 2025
As above, all went smoothly with the service.
13 February 2025
Car seemed to be at the rear of the compound all day and not looked at as I checked location using the BMW app. No updates or phone calls throughout the day so I missed picking my car up. I was offered a wash & vac, this wasnt even completed.
13 February 2025
I was involved with customer servce at a Ford dealership before i retired and i found coming into this dealership i was going back years there isant i am afraid these days much customer service anywhere Top Marks ??
13 February 2025
Good communication from start to finish. MOT completed even though it had been missed during the booking process
13 February 2025
Friendly efficient service
12 February 2025
Very good service by Aimee
12 February 2025
As a ove
12 February 2025
The salesman Antony Hall dealt with all our issues very well & got things sorted.
11 February 2025
Very informative and precise.
11 February 2025
Very happy with the service team, all my questions and services handle with care and attention to details nice to be looked after by professionals
10 February 2025
Amy was very good and kept me informed but the lack of a loan car was extremely frustrating given BMW had my car for 9 days
10 February 2025
Excellent
10 February 2025
Everything went as planned and on time, staff were excellent
10 February 2025
All staff great
10 February 2025
Sopers having just been taken over, I expected their service to be as good as in the past. Group 1' s influence has yet to be felt
09 February 2025
All of the above
09 February 2025
It would have been 5 stars but unfortunately they fitted failed spark pug which meant my journey to the hospital the next day was a little fraught. However they rectified the problem in very quick time
09 February 2025
Very good
09 February 2025
Great experience all road
08 February 2025
Excellent service everything went smoothly as expected
08 February 2025
Excellent support from the dealer recently since taking over from Soper
19 January 2025
Apologies for my late reply, I have been away over Christmas and New Year seeing family abroad. After 10 years of using this garage to service and repair my last two BMWs I was left disappointed with the service given on the 13th Decemeber 2024.
19 January 2025
Good communication with staff prompt work completed
19 January 2025
Doers staff are so helpful and efficient
19 January 2025
Have always used Sopers of Lincoln for my cars services as they make such a good job,also the garage is a nice place to be if I decide to wait while the car is dealt with.
19 January 2025
Professional and outstanding customer service provided
17 January 2025
The free valet let it down. They forgot the boot. Also door edges and Inside windscreen
15 January 2025
Everything required for the car was explained thoroughly to enable me to make informed decisions
14 January 2025
Good service, especially from Aimee. However, disappointed that the company tried to charge me for a design fault that had led to a BMW mechanic damaging a cable. Follow up calls were very poor and I had to visit again as I heard nothing for a month.
14 January 2025
Very good, staff very friendly and accommodating. Better than previous experiences.
14 January 2025
Very good although it would have been good to be told at an early stage that the additional work I requested wasn't required. It would have eliminated the doubt that arose.
13 January 2025
Nice people
13 January 2025
My contact was Rowan whose calm and very polite manner was first class and I apologise to him for my language whe he told me what the bill was going to be . After my heart attack we bonded nicely
13 January 2025
They were very good, it's just a shame they have to put up with jumping through hoops that somehow BMW feel is necessary.
11 January 2025
My service experience at Soper of Lincoln was superb and I would recommend them to my colleagues
11 January 2025
Good service by friendly staff especially lady on reception
10 January 2025
Again, the service and staff were professional and courteous. Any questions were answered quickly and comprehensively which was greatly appreciated.
10 January 2025
Service advisor went out of their way to accommodate for me
09 January 2025
Efficient and friendly service by service advisor
09 January 2025
Never had a problem with the service
09 January 2025
The receptionist & service staff were very welcoming & even warmed up the courtesy car for me on a bitterly cold morning. Very impressed.
09 January 2025
Concise and prompt communication
07 January 2025
Could not fault anything
06 January 2025
Everything went according to plan.
06 January 2025
Georgia was excellent and so was the lady on the front desk who welcomed me. Nothing was too much trouble and they kept me informed throughout
06 January 2025
Service is experience was good. Good contact throughout. However the price is becoming excessive now. A service and tracking costs over £700. Which in my eyes is bonkers.
06 January 2025
Quality of the service provided
05 January 2025
The friendliness and helpful nature of the staff member looking after me. I was kept updated throughout
05 January 2025
All service fulfilled effectively
05 January 2025
All three women who dealt with my appointment were very friendly, welcoming and professional. The MOT feedback was detailed and informative. I booked my car in for a rear break pads service in a few weeks time. I felt valued by Soper Lincoln
03 January 2025
Usual excellent service from Soper.
03 January 2025
Spark plugs were fitted without gapping set up, this resulted in engine idle misfire. This required to further inconvenient visits to BMW to remedy the issue, my car being kept for over 24 hours and new spark plugs ordered and fitting correctly.
02 January 2025
No courtesy car was offered. Was told i would need to wait an hour for the car to be cleaned. I'd been sat there already for 8hrs!
02 January 2025
Over all cost did not include Mot cost as was quoted to me.
02 January 2025
Ease of booking, drop off and collection
02 January 2025
Received excellent service from Eloise at Soper, who kept us updated. Nothing negative to report.
01 January 2025
Work carried out and invoice was not discussed when collecting vehicle - recommend this is done by default. Result is an overcharge for an item on invoice that i must chase for refund. Steering wheel offset following wheel alignment - needs revisit.
31 December 2024
Service always kept me up to date on the stage of each repairs/service. Had some re-spray work done which was excellent. Could do with better liaison from workshop repair team.
30 December 2024
Not used the service dept for this transaction but service have been acceptable - sometimes spend too long faffing about with formalities.
30 December 2024
It's a very good service that Soper offer, but after 14 years of dealing with Soper, I feel it was slightly better in the past. I don't feel
29 December 2024
No reason to complain
27 December 2024
Staff friendly helpful and very knowledgeable.
25 December 2024
Quick &?efficient
25 December 2024
Upon arrival despite the work being authorised 2 hours BEFORE my arrival the work still hadn't been done. I checked with the on board tracker, the car had been sat for 3 hours before the service advisor phoned me. I had to wait for a further 90 mins.
24 December 2024
It's always a pleasure being greeted by Tracy. She is an absolute delight and looks after us all brilliantly.
23 December 2024
Great service - quick and efficient .
23 December 2024
All the work needed was carried out.
23 December 2024
Although my car failed its MOT due to an unseen cut in a tyre, jt was handled with understanding.
23 December 2024
Completed before time and to a high standard.
22 December 2024
My car was serviced and cleaned and looked like new when finished. I was advised as soon as the car was ready to collect.
22 December 2024
Transparency throughout. The final price was as agreed and the work was carried out to a high standard. Aimee was professional and courteous from the moment I brought my car in until the time I drove it away.
22 December 2024
First class
22 December 2024
Always kept me informed of any work that needed doing.
22 December 2024
All the work was completed on time.
20 December 2024
Soper in Lincoln is not convenient but the local dealer falls far short of my expectations for customer service. Soper were courteous and professional. They were timely and kept me informed.
19 December 2024
It would be 3.5 based on the above. Service and staff excellent, the slowness was the only negative.
19 December 2024
Keep you fully in the loop and supported with video report
19 December 2024
As a result of VHC Steering Geometry Check was advised. This was done less than 4 months ago after about 2400 miles at cost of £120.00. Suspect the previous check was not carried out correctly. Service advisor impertinent and disrespectful.
19 December 2024
Service carried out. Price was as quoted
18 December 2024
The job was completed in a timely manner
18 December 2024
The fact that I had to return to complete additional work was not an issue
18 December 2024
Good communication & job completed in estimated time
18 December 2024
Third time cat had been back for same problem
18 December 2024
Although the problem has yet to be resolved, the experience so far has been good.
18 December 2024
Efficient
17 December 2024
Awful customer service - I am still waiting for a response to an email sent to Soper on 11 Dec.
17 December 2024
My bmw app price totally different to the invoice price which was disappointing
17 December 2024
Recommended new back wiper tho this was replaced when I bought the car from Sopers April 2023, I queried why back wiper was again juddering after such a short time and was told the wipers only have a 6 month warranty. Disappointed wasn't replace FOC.
16 December 2024
I will never use the service department again unless I have too.
16 December 2024
Done the job well and on time
16 December 2024
We did have a couple of errors which have now been rectified
14 December 2024
Took 5 days to fix problem , told it would be 1 day . NO communication from Sopers , I had to ring them .
14 December 2024
Always excellent service throughout. No video of service this time though!!!
14 December 2024
Would've been 5 stars had the message been passed to me earlier that my vehicle was ready to take away. Instead I had to wait an extra 30-60mins for a lunch break to finish.
14 December 2024
Eloise's customer service was excellent
14 December 2024
Car was fixed in good time and well presented when returned
14 December 2024
Easy to contact. Work arranged timely and at my convenience. Friendly reception good waiting area.
13 December 2024
Staff were very helpful and attentive. Full marks to Elouise on the service desk for her involvement.
12 December 2024
Quality
12 December 2024
Good service experience
11 December 2024
efficient, good communication, work completed as promised, car washed and valeted
11 December 2024
I was a little bit disappointed that the technician didn't put a seat cover on my seat so he could of got oil on it and i wouldn't of noticed being black seats. Also when the technician did a video around the vehicle he talked so fast to start with
11 December 2024
There is always room to improve
11 December 2024
Customer care could not have been better - Georgia Wilson and her colleague on Reception kept me fully informed and made me feel very comfortable - a good experience throughout
11 December 2024
Georgia was very good at providing a complete service
10 December 2024
Was promised an update on progress on my vehicle - never happened. Was promised a video report - never sent until after I'd collected the car. Asked to speak to someone when I picked the car up - all too busy.
10 December 2024
I was kept up to date thoughout.
10 December 2024
Everyone who I dealt with at Soper of Lincoln was very helpful, particularly Rowan and Tracey. They kept me up to date with information and made the experience very straightforward.
09 December 2024
I am not sure why my speed camera/ detector was disconnected and the unit hidden away in the centre armrest when it was not even plugged into the cigarette lighter socket anyway it is just held in place with velcro strips but these were ripped off??
09 December 2024
The team at Soper are always extremely welcoming and helpful. They come across as very genuinely people.
08 December 2024
Average service overall for the reasons stated above. I purchased my car from Soper and paid for from my savings and love bmw's having owned several but only get the impression that they are only interested in making as much money as possible.
08 December 2024
Recall work carried out and appreciated the free clean
08 December 2024
Excellent service
06 December 2024
I was satisfied
05 December 2024
Eloise was great always more than happy to help.
05 December 2024
Excellent friendly service
05 December 2024
Work expedited and very well communicated
05 December 2024
No complaints. All good
05 December 2024
They helped me out and were able to service my car in a relatively short time.
05 December 2024
Very impersonal service from BMW. I didn't like not being offered the opportunity to speak with a service advisor before or after the car was serviced. Just being given a code to retrieve your key from the box was unexpected. Very disappointing BMW!
04 December 2024
Very efficient service.
04 December 2024
The receptionist was very welcoming and extremely helpful. She made me a coffee and ordered me a taxi. Perfect. Not sure of her name but she is a great asset to you. The service advisor was also very friendly and very helpful.
04 December 2024
Work done efficiently and to a high standard while I waited
03 December 2024
Easy to deal with. Pleasant and friendly staff keeping me fully up to date
03 December 2024
Check in kiosk ease of use and service advisor Rowan was very thorough, polite and knowledgeable throughout the process of the service accommodating our needs too.
03 December 2024
My experience was faultless from arriving at reception through to the return of my vehicle. The staff involved were courteous and professional.
03 December 2024
The ease of booking in and follow up information about the progress of the car through the workshop
03 December 2024
Because I was completely satisfied.
02 December 2024
Aimee far better than previous contacts at depot, regular clear contact with accurate updates.
02 December 2024
Efficient service.
02 December 2024
Everything was perfect
02 December 2024
Friendly staff
02 December 2024
Modern clean showroom, helpful and knowledgeble staff. Aimee was fantastic. Kept me informed of proceedings and managed to get my recall done quicker than expected.
02 December 2024
The second time really they left the wire dangling from my dash cam down across the windscreen. They should tell me that they're doing it.
01 December 2024
Know how to treat customers
30 November 2024
From the very moment of walking through Sopers doors to the moment I left, my experience was of total satisfaction.
30 November 2024
I was extremely impressed
21 February 2025
Customer service was excellent. Everyone was attentive and all of the information I needed was provided with ease.